ooVoo video calls start in high resolution VGA mode on PC & Mac (and on mobile if your device supports it).
- A minimum 230 Kbps of available upload bandwidth is required for standard resolution. An additional 178 MB per video window is required for download.
- If you are sending VGA video, you will need a minimum 306 Kbps of upload speed.
- If the call involves more than 2 users, the download requires an additional 128 Kbps per video window.
- The overall video quality of your calls depends on the available bandwidth of every user on the call; if there is more available bandwidth, the video and audio quality will improve.
- If you have bandwidth problems during a video call, change to Standard Resolution to lower the amount of bandwidth you are using. You can also lower the camera FPS.
PC and Mac users can change and save settings prior to beginning a call:
- From the ooVoo menu bar, click ooVoo >Settings >Audio & Video.
- Change the Video Quality setting to Standard Resolution of 352x288.
- Click Save to save your changes.
Click here to test your internet speed and quality. Java is required to run this operation.
- Click your location on the map and then click on the USA: Dulles, Virginia test center.
- Click YES to allow Java to run.
- On the right side of the page, under Choose a Test Type, click Speed then Start Test.
- The test results will present your upload and download speed. All indicators should be green. Yellow or Red Consistency of Service means your Internet bandwidth is not stable and can result in video call problems.
- Next, under Choose a Test Type, click Quality then Start Test.
- When the test is finished, click the SUMMARY tab. Yellow or Red Consistency of Service means your Internet bandwidth is not stable and can result in video call problems
- We suggest contacting your Internet provider if you have consistent video call problems indicated by Red lights. Tell them that low quality of service is having an impact on your video calls. Most Internet bandwidth services will fluctuate in peak usage times, and this is normal. If you are consistently experiencing poor video performance, the best measure is to upgrade your service.
To reduce bandwidth usage:
There are several ways to improve your call quality by reducing the amount of bandwidth used during a video call:
- If you are already in a video call, you can change the video resolution to Standard or Low Resolution. Everyone on the call should perform this action. You can also alter your resolution prior to making your call from ooVoo >Settings >General >Audio & Video >Video Quality. Please note that lowering your resolution will reduce the sharpness of your video.
- During the call, click the camera icon to turn off the video camera from the call window. Your friend's video will be replaced by their profile photo. This will significantly reduce bandwidth usage.
- Do not send your video in High Resolution or HD; this uses two to three times the amount of required bandwidth.
- Screen-sharing can also use more bandwidth. Share your screen only when necessary and for as short a time as possible.
- Try to send documents before or after the call. Sending large documents during a call will use upload bandwidth, which is generally the source of most problems.
- Do not run any large programs while on a video call; close any unnecessary programs.